Privacy Policy | The Creative Collective
Last updated March 2026
Please note that these terms supersede any terms which were previously in place.
Introduction
The Creative Collective (ABN: 63 850 974 860) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or engaging our services, you agree to the collection and use of information as described in this policy. We review this policy regularly and will publish any updates on this page.
What Personal Information We Collect
We may collect the following types of personal information:
- Name, email address, phone number and business details submitted via enquiry forms, booking tools or contact requests
- Information you provide during consultations, briefings or onboarding
- Payment information (processed securely via third-party payment providers – we do not store card details)
- Website usage data including IP address, browser type, pages visited and time spent on site
- Information you provide when subscribing to our email communications
We only collect personal information that is reasonably necessary to provide our services or respond to your enquiries.
How We Collect Personal Information
We collect personal information directly from you when you:
- Complete a form on our website
- Book an appointment or strategy session
- Subscribe to our email list
- Engage us as a client
- Contact us by phone, email or social media
- Attend one of our events or training sessions
We may also collect information automatically through cookies and analytics tools when you visit our website (see Cookies section below).
How We Use Your Personal Information
We use your personal information to:
- Respond to your enquiries and provide requested services
- Send you proposals, invoices and service communications
- Deliver email marketing communications you have opted into
- Improve our website, services and marketing activities
- Meet our legal and contractual obligations
- Comply with applicable laws and regulations
We will not use your personal information for any purpose that is inconsistent with this policy or the purpose for which it was collected, without your consent.
Email Marketing
If you subscribe to our email list or opt in to receive marketing communications from us, we will send you relevant content, updates and offers. Every marketing email includes an unsubscribe link. You can opt out at any time by clicking unsubscribe or contacting us directly.
We use ActiveCampaign to manage our email marketing. Your data is stored on ActiveCampaign’s servers in accordance with their privacy policy.
Third-Party Tools and Service Providers
To deliver our services and operate our business, we use a number of third-party platforms that may process your personal information on our behalf. These include but are not limited to:
- Google Analytics – website traffic and behaviour analysis
- Google Ads – advertising and remarketing
- Meta (Facebook/Instagram) – advertising and remarketing via pixel tracking
- Linkedin – advertising and remarketing via pixel tracking
- TikTok – advertising and remarketing via pixel tracking
- Reddit – advertising and remarketing via pixel tracking
- Pinterest – advertising and remarketing via pixel tracking
- ActiveCampaign – email marketing and CRM
- JustCall – digital phone answering, voicemail and SMS system
- Zapier – workflow automation
- WordPress – website platform
- Xero or equivalent – invoicing and accounting
We take reasonable steps to ensure these providers handle your information securely and in accordance with applicable privacy laws. We do not sell your personal information to third parties.
Cookies
Our website uses cookies – small data files stored on your device – to improve your experience, analyse site traffic and support our advertising activities.
Cookies we use include:
- Essential cookies – required for the website to function
- Analytics cookies – help us understand how visitors use our site (via Google Analytics)
- Marketing cookies – support targeted advertising via Google and Meta platforms
You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality. Where required by law, we will seek your consent before placing non-essential cookies on your device.
Disclosure of Personal Information
We may disclose your personal information to:
- Third-party service providers who assist us in delivering our services (as listed above)
- Professional advisers including lawyers, accountants and insurers
- Law enforcement or government agencies where required by law
- Successors in the event of a business sale or merger
We will not disclose your personal information to any other third party without your consent, unless required or permitted by law.
Cross-Border Disclosure
Some of the third-party platforms we use store data on servers located outside Australia, including in the United States. Where we disclose your information to overseas recipients, we take reasonable steps to ensure those recipients handle your information in a manner consistent with the Australian Privacy Principles.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure. These measures include password protection, encrypted data transmission (SSL), and restricted staff access to personal information.
However, no data transmission over the internet can be guaranteed to be completely secure. If you have concerns about the security of your information, please contact us.
Notifiable Data Breaches
In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.
Access and Correction
You have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate, incomplete or out of date. To make a request, contact us using the details below. We will respond within a reasonable timeframe.
Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us in the first instance. We will investigate your complaint and respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact Us
For any privacy-related questions, requests or complaints:
The Creative Collective Email: admin@thecreativecollective.com.au
Phone: 07 5451 1315
Website: thecreativecollective.com.au
Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be published on this page with the date it was last updated. We encourage you to review this policy periodically.