Keep Your Website Running Smoothly with Our Website Maintenance Packages
Your website is the digital face of your business, and just like any valuable asset, it needs regular care and attention. At The Creative Collective, we offer a range of website support packages designed to keep your site secure, updated, and performing at its best. Whether you’re a small business or a large enterprise, our website maintenance services ensure that your online presence remains strong and effective.
Relax, knowing that your website is in safe hands and get on with what you do best.
Recent Projects
Why you may need a website support package
Managing a website involves more than just launching it and hoping for the best. It requires ongoing web maintenance to address updates, security vulnerabilities, and potential issues that could affect your site’s performance.
Our website maintenance packages are tailored to meet the unique needs of your business, offering everything from regular software updates to thorough security checks and performance optimisation.
When you choose one of our website maintenance packages, you’re choosing peace of mind. We take care of all the technical aspects of managing your website, so you can focus on what you do best—running your business.
Services include regular backups, content updates, plugin and theme updates, security monitoring, and much more. This ensures your website is always up-to-date, secure, and functioning at its peak.
What sorts of website support and maintenance can you offer?
Our plans are flexible and scalable, designed to grow with your business. Whether you need basic web page maintenance or comprehensive website management, we have a package that fits your requirements. We also understand that every business is different, so our web maintenance packages are customisable to ensure you get exactly the support you need.
Website support packages could include the following
FAQ’s
Reliable Help, When You Need It…
Don’t leave your website’s performance to chance. Explore our website maintenance packages today and discover how we can help keep your site secure, up-to-date, and running smoothly. Contact The Creative Collective to learn more about our web maintenance services and find the right plan for your business.
Support packages for when you don’t have the time, capacity or resources to edit your website yourself!
Choose your Support & Maintenance package
By the Hour
From $200 + GST
Charged per hour for one-off tasks. An estimate will be provided prior to work.
Can be used for:
Website updates i.e. upload or modifications to content, images and videos, modifications
Website speed optimisations
Platform + theme + plugin updates
Investigating errors/issues
Photo/image editing
Reviewing and improving security
Our priority rate is $300 + GST per hour
5 Hour Block
From $900 + GST
5 hours of prepaid support
Hours valid for 12 months from purchase
Can be used for:
Website updates i.e. upload or modifications to content, images and videos, modifications
Website speed optimisations
Platform + theme + plugin updates
Investigating errors/issues
Photo/image editing
Reviewing and improving security
10 Hour Block
From $1750 + GST
10 hours of prepaid support
Hours valid for 12 months from purchase
Can be used for:
Website updates i.e. upload or modifications to content, images and videos, modifications
Website speed optimisations
Platform + theme + plugin updates
Investigating errors/issues
Photo/image editing
Reviewing and improving security
20 Hour Block
From $3400 + GST
20 hours of prepaid support
Hours valid for 12 months from purchase
Can be used for:
Website updates i.e. upload or modifications to content, images and videos, modifications
Website speed optimisations
Platform + theme + plugin updates
Investigating errors/issues
Coding (HTML, CSS, Javascript, PHP etc) changes
Photo/image editing
Reviewing and improving security
Terms and conditions of prepaid website maintenance & support: All work is billed in 15 minute increments. Prepaid hours valid for 12 months from purchase. Maintenance and support requests are to be received via email on help@staging2.thecreativecollective.com.auwhich creates a ticket in our system. You will have access to an online spreadsheet where completed work will be recorded, so you can keep track of hours remaining. Plan prices can change with one month’s notice. Website Wellness Package: The Website Wellness Package is a one hour allocation per month for the above inclusions only and is a minimum 12 month commitment. Monthly billing must be by direct debit or annual billing will apply. If additional support is required, a support package or project fee may be recommended. We will require you to be available and respond in a reasonable time frame when we notify you via a support ticket/email that we require your feedback. The ticket will automatically close after 7 days of non response a new ticket will need to be created. If we run into unforeseen issues outside of our control and cannot complete a required task, or hours may exceed what was estimated, we will notify you to discuss workarounds, and to outline any extra costs which may be required to complete the task to a satisfactory level.
Hear from our Web Customers
They did a wonderful job with my website. It’s exactly what I envisaged. They have great platforms for communication during the design and polishing process and did a great handover at the end. Highly recommend.
Dr Afsana Hasan
The Creative Collective built my QSPro website and did an awesome job. The team was easy to work with, kept me updated the whole way through, and really understood what I needed. The site looks professional, works smoothly, and I’ve already had great feedback from clients. Highly recommend them!
QSPro
Wow . I went from 4 to ten clients a week to fully booked in a space of a week. Yvette did an amazing video for my business and target marketing for my area on a FB ad without a huge budget, and i was blown away by instant response. Amazing service. Great web developers and social media content production. Upfront honesty with all costs, using her knowledge with AI to make things so easy to create the best performing ads. Love love love results. Thanks so much
Divinity Spa
I’ve just had a website created for our new company by the team at Creative Collective. It was a much easier and faster then I’d expected, and it looks fabulous.
Epic Routs
From our initial contact through project completion and the ongoing support we’ve received, Darren and Sam’s contributions have been invaluable. Their dedication has significantly enhanced our website and provided exceptional personal care. I couldn’t recommend their services highly enough.
Australian Marriage Celebrants Inc
A big thanks to Katrina and the team at The Creative Collective. They designed everything from our logo and brand identity, right through to stationary, social pages and our website. We are really excited with the results and we have nothing but praise for the team. We highly recommend their services. Thanks again from Braeside Wealth
Braeside Wealth
I’ve worked with The Creative Collective on new website planning and build, SEO and Social Media Ads strategy. Kat and her team have always been very clear and professional with their advice and clearly very knowledgeable. They are, and will continue to be my go to for all things digital in my business.
Positive
Responsiveness, Quality, Professionalism
Lil’ Creatures
Kat and the team at Creative Collective are my go to for all things website and digital marketing. They really know their stuff and I have been so pleased with the work they have produced. They are friendly and professional – what more could you ask for! Highly recommend.
Positive
Responsiveness, Quality, Professionalism, Value
City of Newcastle
We have been working with Allan from the Creative Collective for around 3 years now and have never had a moments doubt that we are with the right team for us. Quick to respond to support emails and come back with a time table to sort the issue if it cannot be resolved immediately. We are very happy with the consistent uptime and response time of our website. We highly recommend Creative Collective.
Yumba Bimbi Support Services
Very fortunate to work with such an incredible team. The Creative Collective exceeded my expectations. Thank you for for such a great experience.
Supportivity
These guys have been amazing! Helping us with our business Core Strength Fitness and the charity we run Teens Take Control. From website assistance to grants and business development ideas. Yvette and the team are awesome.
Core Strength Fitness
On behalf of the PGSR Team I would like to thank the TCC team for all the marketing wizardry you guys have coerced, recommended, and created providing the PGSR business with exposure we would have struggled to achieve without the TCC team. Thank you.
PGSR
“I want to thank you for the stunning website and all of your care and professionalism. I am simply blown away by how organised efficient, skilled and kind all of your team are. I couldn’t be happier with the decision to contract The Creative collective to build our company website. Over the years of running my business I have hired other companies and not had good results. The Creative Collective excelled in every aspect from start to finish and the results are beautiful. A huge congratulations to all of your team and a massive thank you to Gina Novoa whose project management has been flawless. I am beyond impressed. Thank you :)”
Tina Moore – Director of TMP Dance Studios
TMP Dance Studios
We have been working with Allan from the Creative Collective for around 3 years now and have never had a moments doubt that we are with the right team for us. Quick to respond to support emails and come back with a time table to sort the issue if it cannot be resolved immediately. We are very happy with the consistent uptime and response time of our website. We highly recommend Creative Collective.
Sandra Petty – Yumba Bimbi
“What a journey, and what a sensational result! Have spent some time this evening navigating through the back end of the site, making updates, additions and edits – very happy with the usability post handover. Congratulations on your creation and the teamwork that has brought about this better than expected result for our new brand and website.”
Cherbourg Council – Website
We engaged the Creative Collective for a website refresh on our tired online presence. The team were professional, clear, technically proficient, helpful and also provided timely guidance on how to get the most out of our project. I will be using their services again and thoroughly recommend engaging the Creative Collective team for your website / marketing needs.
Jeremy Harmon – New Leaf Migration
Thank very much Arvind, you’ve been a delight to work with and appreciate your advice and patience as we worked through it all. I was very excited last night to be adding all the lovely colourful artworks!
Tiffany Jones Fine Art
I’d like to take the time to pass on a big thank you to Tamara, Arvind & Alan.This process has been seamless and very enjoyable. Your organisation & communication has been impeccable, and this has made the journey pleasant. I have no hesitation in working with you again and will certainly be passing along recommendations wherever possible.
Stuart Kruger – Helpa
I’m a small business owner and have been working with The Creative Collective for over 18 months now. Over this time, with there expert advice on all things marketing, they’ve helped grow my business from humble beginnings to something to be proud of. I hate think we’re I’d be without Kat and her team of tech heads! 100% recommendation for any business new or old!
Valkyrie Functional Fitness
“The bounce rate of our website is down to 7% since January this year. Since March 1 it is even better: 1.6%. A great testimony to your work on redesigning the pages. Well done!”